Appointments Appointments are made in 15 minute intervals. If you feel that you will need longer with the doctor, please let the reception staff know when you are making the appointment. We understand that many problems require same-day attention and our reception staff will do their best to fit in appointments for urgent matters.
Non-attendance Repeated failure to attend scheduled appointments may result in being charged a non-attendance fee of $55.00 which will need to be paid before any future appointments can be made. Please note that non-attendance fees must be paid in full by the patient and cannot be claimed on Medicare. We ask that you give us at least 4 hours notice should you not be able to attend a booked appointment to enable us to offer it to another patient.
Fees We require accounts to be paid in full on the day of consultation. Payments can be made by Cash, VISA, Mastercard and EFTPOS. In most cases, Medicare rebates can be credited back to your account immediately if you have an EFTPOS card with a cheque or savings facility. Please note that fees will vary between doctors, length and nature of consultation.
Students receive a discount on standard consultations. Please show your student card at reception when attending your appointment.
International students who are covered by Allianz and BUPA Overseas Student Health Cover are required to pay a $25.00 gap at the time of consultation and can have the balance of their claims processed online by our staff. All other international students are required to pay in full at the time of consultation.
Centrelink Health Card Card and Pension Card Holders and Children under 5 Our aim, whenever possible is to bulk bill regular patients of the practice who have a Centrelink Health Care Card, Centerlink Pension Card or who are children under 5 for general consultations. According to Medicare guidelines, we are unable to bulk bill procedures for which a gap or additional fees apply (for example, procedures, wound management, dressings). In these cases all patients will need to pay their accounts in full for these services and claim the rebate from Medicare.