Information for Patients

Reminder System
Our practice is committed to health promotion and preventative care. We may issue you with a reminder notice from time to time, offering preventative health services appropriate to your care. If you do not wish to participate in this system, please advise your doctor or the practice nurse.

It is practice policy that patients make a follow up appointment with their doctor to discuss test results.

Patient Confidentiality
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Patient Feedback
We provide an efficient, informed and confidential service. If you think we can improve on any aspect of our service, please speak to the doctor or business manager. From time to time, we will ask patients to fill out a confidential questionaire on their views of the practice and how it can be improved.

If you have a complaint about any of our services please speak to us first to assist us in resolving it for you. If you feel unable to do this or are unhappy with our response, you can contact the Health and Community Services Complaints Commissioner on 1800 232 007 or at