Contacting Us If you wish to speak to the doctor or nurse, please tell the receptionist how urgent the matter is. If they are unable to speak to you straight away the receptionist will take down your contact details and the doctor or nurse will return your call as soon as possible.
Reminder System Our practice is committed to health promotion and preventative care. We may issue you with a reminder notice from time to time, offering preventative health services appropriate to your care. If you do not wish to participate in this system, please advise your doctor or the practice nurse.
Results It is practice policy that patients make a follow up appointment with their doctor to discuss test results.
Patient Confidentiality Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Email Policy Our practice does not generally communicate with patients via email as it is not a secure medium. For all enquiries or to make an appointment, please call us on (08) 8410 1322. Social Media Policy Our practice does not currently engage with Social Media - please do not attempt to contact us through Facebook as it is not a monitored social media site.
Patient Feedback We provide an efficient, informed and confidential service. If you think we can improve on any aspect of our service, please speak to the doctor or business manager. From time to time, we will ask patients to fill out a confidential questionnaire on their views of the practice and how it can be improved. If you have a complaint about any of our services please speak to us first to assist us in resolving it for you. If you feel unable to do this or are unhappy with our response, you can contact the Health and Community Services Complaints Commissioner on 1800 232 007 or at www.hcscc.sa.gov.au