To provide the highest quality of care, this practice collects information about its patients. Sensitive information such as your current and previous medical conditions and family health history are necessary to provide an accurate diagnosis, appropriate treatment and ongoing health care. Other personal information is required so we can contact you about your health and for billing and refund purposes. To provide continuity of care, the information we collect about you may be shared with other health care providers. Only relevant information will be made available to another health service provider. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times (both paper and electronic) and to ensure that this information is only available to authorised members of staff. Patient information will not be included in any research project using data which may identify the patient unless that patient provides informed consent for their personal health information to be released for that specific project. Patients are able to request that their medical records are made available in a format that can be transferred to another practice. Patients must complete a Release of Medical Information form for this to occur. An administration fee may be charged for this service. It is the policy of this practice to maintain accurate, up-to-date and complete records. You can help us in this task by informing us of any changes to names and contact details. Under Australia’s privacy legislation, in most cases, you have the right to view the information that we hold about you. Please speak to practice staff who will forward your request to your doctor. There are some circumstances, such as for legal reasons, where access to your information will be denied, but if this is the case, you will be advised of the reason.